IITM - Helping you succeed in life
Ms. Minakshi Pal
Profile:
An English Honors Graduated from St. Xavier's College, Kolkata with a Diploma in Computer Applications from Cad-Cam Consultants, Kolkata; she has completed Certification in Call Center Training from STI Knowledge, USA.
She is also a Certified Trainer of Team Scorecard and Team Centered Leadership
Specializing In Areas Like: • Business Communication [Corporate Etiquette, Email & Telephone Etiquette], • Interpersonal Skills, • Relationship Management, • Client Communication [Customer Service ], • Presentation Skills, • Cooperation - Team Building / Team work, • Leadership, • Time Management, • Stress Management, • Goal setting, • Attitude, • Self Motivation & Success, • Positive & Creative thinking, • Emotion Management, • Problem Solving, • Selling Skills,• Retailing Skills,• Negotiating Skills, • Polished English, • Voice and accent
With a work experience of over 18 years from an executive assistant to the Chairman and Director in the first organization she worked for (Rishi Exports),she gradually rose to the position of Head of personnel and Administration Department in ZILS for the Eastern Zone, to Sr. Training Coordinator (BNK eSolutions; an International Call Center) and then Project Manager and Process head with a BPO unit (Global Outsourcing Solutions; a Houston based campaign providing company).
She has been conducting training for various sectors like : IT Sector, BPO, Manufacturing Units, Construction Units, Financial institutions, Employment Exchange, Engineering Sector etc.
Some of the Organisations / Institutions where she trained are: McNally Bharat, Celebral Heights, Bengal National Chamber of Commerce, Rajiv Gandhi Central Ground Water Board (Bhopal), Brick & Click, Infovision Software Pvt. Ltd., Global Outsourcing Solutions, BNK eSolutions, Indian Institute of Management, Joka, Mumbai School of Management, Eastern Institute of Management, Techno India Institute of Technology, Basanti Devi College amongst others
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